Privacy Policy

This Privacy Policy explains how Moonrock Sneakers Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website, make a purchase, or communicate with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

Moonrock Sneakers Ltd is a UK-based company offering vegan, luxury, and safety-certified footwear designed for equestrian use.

Company Address: 6 Thornes Office Park, Monckton Road, Wakefield, WF2 7AN

Email: hello@moonrocksneakers.com

A. Information You Provide

• Name, email, phone number

• Billing/shipping address

• Order details and payment confirmation

• Account login details (if applicable)

• Customer service communications

B. Information We Collect Automatically

We may use cookies and tracking tools to collect:

• IP address, browser type, device ID

• Page interactions and browsing behaviour

• Preferences and activity on our website

C. Information From Third Parties

• Payment processors (e.g. Stripe or Wix Payments)

• Courier services for delivery

• Marketing and advertising partners

We use your information to:

• Process and deliver your orders

• Provide customer support

• Communicate updates or promotional offers

• Improve our website and services

• Prevent fraud or unauthorised use

• Comply with legal obligations

We will never sell your personal information.

Our website uses cookies to:

• Enhance user experience

• Remember preferences

• Analyse traffic

• Serve relevant ads

You can manage cookie settings through your browser. Please note some features may not work if cookies are disabled.

We may share your data with:

• Secure payment processors

• Delivery and fulfilment partners

• Service providers (e.g. web analytics, IT support)

• Legal or regulatory bodies if required by law

We ensure that all third parties handle your data with the same care we do.

Under UK GDPR, you may have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing or restrict it

• Withdraw consent

• Request data portability

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To make a request, please contact us at hello@moonrocksneakers.com

We use reasonable safeguards to protect your data. No method of transmission is 100% secure, so please contact us if you believe your data has been compromised. We retain your data only as long as necessary to fulfil orders, meet legal requirements, or resolve disputes.

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place (e.g. standard contractual clauses) to protect your information.

Our services are not intended for users under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us for removal.

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place (e.g. standard contractual clauses) to protect your information.

If you have questions or concerns about this policy, or wish to exercise your rights, please contact:
hello@moonrocksneakers.com

 Moonrock Sneakers, 6 Thornes Office Park, Monckton Road, Wakefield, WF2 7AN