Refund Policy

We want you to love your Moonrocks  but if something’s not quite right, we’re here to help.

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original packaging

• With tags still attached

• Accompanied by a receipt or proof of purchase

📩 To start a return, please contact us at hello@moonrocksneakers.com. We’ll provide return instructions and confirm the return address:

Moonrock Sneakers
6 Thornes Office Park, Monckton Road
Wakefield, WF2 7AN, United Kingdom

Please do not send any items back without first contacting us. Unauthorised returns cannot be processed.

The following are non-returnable unless faulty:

• Customised or personalised items

• Special orders

• Sale items

• Gift cards

We do not offer direct exchanges. The fastest way to get a different item is to return your original item for a refund, and place a new order separately.

If your order is delivered to a country within the European Union, you have the right to return your item within 14 days of delivery, for any reason and without explanation. Items must be in original condition, unworn, and with all original packaging and tags intact.

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at hello@moonrocksneakers.com so we can resolve the issue as quickly as possible.

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved:

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• A refund will be issued to your original payment method

• Please allow up to 10 business days for processing

• Banks and card providers may take additional time to credit your account

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at hello@moonrocksneakers.com.